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Bookshelf : A Workforce Diversity Network Featured Reading Resource
Do you have a book you want to suggest for Bookshelf? Send your information for consideration to Mike Streeter.
 Ouch! That Stereotype Hurts
A new video program for training in Diversity & Inclusion, Communication, Teamwork and Leadership
by Leslie C. Aguilar
Read Review by Mike Streeter
A complete training program on how to speak up
in the face of demeaning comments in the workplace.
What do you do if someone you care about is the target of demeaning stereotypes? What if you are being demeaned or stereotyped? How often do you speak up on behalf of respect?
OUCH! Learning Objectives:
■ Understand the impact of stereotypes and biased statements, even when
casually said.
■ Identify the most common reasons
people sit silent in the face of bias
and stereotypes.
■ Enhance skills for speaking up against
stereotypes without blame or guilt.
Why is OUCH! important?
Staying silent in the face of demeaning
comments, stereotypes or bias allows
these attitudes and behaviors to thrive.
This undermines our ability to create an
inclusive workplace where all employees
are welcomed, treated with respect and
able to do their best work. Yet, most
employees and leaders who want to speak
up don’t know how. So, we say nothing.
What does OUCH! do?
In a unique and powerful way, viewers will experience the
impact of stereotypical comments, explore why people don’t
speak up against stereotypes and other biased behaviors, and
learn six techniques for speaking up without blame or guilt.
The OUCH! package includes:
■ VHS or DVD with:
– 12-minute OUCH! video
– 5-minute video-based Speaking Up Activity [skills
reinforcement]
– 131⁄2-minute alternate OUCH! video [vignettes
incorporated into main presentation]
■ Leader’s Guide and PowerPoint presentation [CD]
■ 1 copy of the book, Ouch! That Stereotype Hurts
■ 10 reminder cards with the OUCH! techniques
Purchase: $695
Rental: $300
Preview: Free /
Online preview available at http://www.ouchthatstereotypehurts.com/Pages/Ouch_Preview_WDN.html
About the Author
 Leslie Aguilar is president of International Training and Development, LLC. She is recognized as an innovative speaker, facilitator, and curriculum developer in the areas of Diversity and Cultural Competence. Leslie has developed three diversity / inclusion instruments: Diversity Competencies
Assessment™, Diversity Leadership 360°™, and DiversiScan™.
She co-authored Multicultural Customer Service:
Providing Outstanding Service Across Cultures (McGraw Hill, 1996) and co-produced the video-based
training program Service Savvy: Providing Outstanding Service in a Diverse World in 2004.
Leslie currently serves on the National Workplace Diversity Special Expertise Panel for the Society
for Human Resource Management. She is past-chair of the Central Florida Diversity Council – American Society for Training and Development. Leslie was educated in foreign languages in Mexico, Spain, France, Switzerland, and the U.S., and was a Rotary International Scholar. Read more about the Author
Contact Information
Leslie welcomes your feedback and questions on this book and topic.
International Training and Development, LLC
P.O. Box 592562 • Orlando, FL 32859 U.S.A.
Tel: (407) 859-1191 • Fax: (407) 859-7217
www.TheDiversityCenter.com
Published by WALK THE TALK Company, Dallas, TX, 2006
Since 1977, The WALK THE TALK® Company has helped organizations, worldwide, achieve success
through Ethical Leadership and Values-Based Business Practices.
They offer a full range of proven resources and customized services – all designed to help you turn shared values like Integrity, Respect, Responsibility, Customer Service, Trust , Communication and Commitment into workplace realities.
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