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Bookshelf : A Workforce Diversity Network Featured Reading Resource
Do you have a book you want to suggest for Bookshelf? Send your information for consideration to Mike Streeter.
Ouch! That Stereotype Hurts:
Communicating Respectfully in a Diverse World
by Leslie C. Aguilar
Order Form
1 – 24 copies: $12.95 ea.
25 – 99 copies: $11.95 ea.
100 – 499 copies: $10.95 ea.
Other Ouch! Resources  Ouch! That Stereotype Hurts will help you be a more effective
communicator in today’s diverse business environment. The book
provides guidelines for communicating respect and inclusion,
a six-step model for how to recover when you have unintentionally
said something you wish you hadn’t and your foot is in your mouth,
and 12 techniques for speaking up against bias and stereotypes.
Chapter Titles
1. The Language of Inclusion
2. Communication Recovery – What to Do When Things Go Wrong
3. Speaking Up Against Bias Without Blame or Guilt
4. Planning for Inclusion
About the Author
 Leslie Aguilar is president of International Training and Development, LLC. She is recognized as an innovative speaker, facilitator, and curriculum developer in the areas of Diversity and Cultural Competence. Leslie has developed three diversity / inclusion instruments: Diversity Competencies
Assessment™, Diversity Leadership 360°™, and DiversiScan™.
She co-authored Multicultural Customer Service:
Providing Outstanding Service Across Cultures (McGraw Hill, 1996) and co-produced the video-based
training program Service Savvy: Providing Outstanding Service in a Diverse World in 2004.
Leslie currently serves on the National Workplace Diversity Special Expertise Panel for the Society
for Human Resource Management. She is past-chair of the Central Florida Diversity Council – American Society for Training and Development. Leslie was educated in foreign languages in Mexico, Spain, France, Switzerland, and the U.S., and was a Rotary International Scholar. Read more about the Author
Contact Information
Leslie welcomes your feedback and questions on this book and topic.
International Training and Development, LLC
P.O. Box 592562 • Orlando, FL 32859 U.S.A.
Tel: (407) 859-1191 • Fax: (407) 859-7217 • E.mail:
www.TheDiversityCenter.com
Published by WALK THE TALK Company, Dallas, TX, 2006
Since 1977, The WALK THE TALK® Company has helped organizations, worldwide, achieve success
through Ethical Leadership and Values-Based Business Practices.
They offer a full range of proven resources and customized services – all designed to help you turn shared values like Integrity, Respect, Responsibility, Customer Service, Trust , Communication and Commitment into workplace realities.
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