GRDC Member News and Kudos

William Cruz Speaks at Bausch & Lomb
 
Bausch & Lomb and the Latino Employee Network were pleased to welcome and host William Cruz September 27. Cruz is a nationally known speaker who addressed more than 100 employees including CEO, Ron Zarrella. Mr. Cruz's topic was "Communicating Across Cultures" and he provided examples of communication differences and how to avoid misperceptions and misunderstanding.

Did you know, that a smile means different things to different people? For example, in Chinese and Japanese culture it may be used to hide displeasure. While for Latinos it may be a substitute for many verbal expressions such as "Thank you," "Hi, How are you?" For Anglos, it is reserved for friendly circles, but rarely used in serious situations like teaching, learning and work. October 2002