Susan Woods, Managing Partner   
Henderson Woods, LLC
2316 Delaware Ave, #272
Buffalo, NY 14216
716-874-2576
sew13@cornell.edu
www.hendersonwoodsllc.com

Susan Woods is Managing Partner with Henderson Woods, LLC, specializing in training, facilitation and consulting focused on building working relationships to improve performance outcomes ? diversity and inclusion, labor-management, interest-based conflict resolution, and participatory organizational culture change. Her work includes leadership training in diversity and inclusion for organizations such as National Grid and the Southern Nevada VA Healthcare System and workforce-based diversity awareness and respect training for Sovereign Bank, American Axle and Manufacturing and Saint-Gobain Ceramics.  Read Full Bio

Summary of Session: Moving Inclusion Forward: Diffusing Resistance and Conflict
Moving inclusion forward challenges long held assumptions and identities, triggers emotions and may lead to conflict. It's about learning new ways to relate interpersonally and within the organization. Knowing how to respond is essential for diversity change leaders. This session will explore three dynamic forces that drive misunderstanding and tension. Participants will apply these to a case scenario, explore a three phase approach to collaborative conflict resolution and consider the organizational implications.
 
Learning objectives of the session:
1-Strengthen recognition of underlying dynamics driving resistance, misunderstanding